(A) If an individual claims to have been a victim of identity theft (e.g., the individual claims to have received a bill for a transport he or she did not receive), provider or its billing service shall investigate the claim. Authentication of the claim shall require a copy of a police report and either:
(1) The identity theft affidavit developed by the FTC, including supporting documentation; or
(2) An identification theft affidavit recognized under state law.
(B) Provider personnel shall review the foregoing documentation and any other information provided by the individual and shall make a determination as to whether the report of identity theft is credible.
(C) The individual who filed the report shall be informed in writing of provider's conclusion as to whether provider finds the report credible.
(D) If, following investigation, it appears that the individual has been a victim of identity theft, provider will take the appropriate actions as indicated in § 36.05 of this chapter.
(E) If, following investigation, it appears the report of identity theft was not credible, the individual shall be notified and provider may continue billing on the account, upon approval of the Program Compliance Officer. The account shall not be billed without such approval.
(Ord. 2416, passed 7-13-2010)