(A) When a citizen has a claim or complaint concerning the town facilities or practices, the following successive steps are to be taken:
(1) Step One. The citizen with a grievance shall present the matter in writing to the Town Manager within five working days of the occurrence or within five working days of the time the citizen learns of its occurrence, the objective of which is to try to resolve the matter informally. The five working days shall be waived if the exact time of the grievance cannot be determined. The Town Manager is encour- aged to consult with any employee or officer necessary to reach a correct, impartial, and equitable deter- mination and will give it to the citizen as soon as possible, but within five working days. The Town Manager may make a record of the citizen's grievance or all action taken to abate the grievance. The citizen may be given a copy of the record.
(2) Step Two. If the decision is not satisfactory to the citizen in Step One, or if an answer is not received within the designated period of time provided in Step One, the citizen may file a grievance in writing within five working days with the Town Council, who shall hear the grievance and render a decision in writing within a maximum of ten working days.
(3) Step Three. If the decision is not satisfactory to the citizen in Step Two, or if they fail to receive an answer within the designated time provided in Step Two, the citizen may file his grievance in writing with the Office of General Revenue Sharing within ten working days. The Office of Revenue Sharing shall hear the grievance and render a decision in writing to the citizen and the Town Manager.
(B) The decision of the Office of General Revenue Sharing shall be final.
(Ord. passed 11-5-84)