§ 50.032  GUIDELINES FOR INTERRUPTION OF UTILITY SERVICE.
   (A)   Termination of electric utility service to all residential users, including all tenants of master metered apartment buildings, for nonpayment of bills, where electricity is used as the only source of space heating/cooling or to control or operate the only space heating/cooling equipment at the residence is prohibited:
      (1)   On any day when the National Weather Service forecast for the following 24 hours covering the area of the utility in which the residence is located includes a forecast that the temperature will be 32 degrees Fahrenheit or below, or 95 degrees or above; or
      (2)   On any day preceding a holiday or a weekend when such a forecast indicated that the temperature will be 32 degrees Fahrenheit or below, or 95 degrees or above during the holiday or weekend;
unless:
      (1)   Consumption occurs in the absence of an approved application for service; or
      (2)   A hazardous condition was not repaired within the time limit included in the written notice from the village.
   (B)   Termination of water utility service to all residential users may be disconnected at any time.
   (C)   Anyone with a medical condition which is dependent upon utility service who is living full- time at a residence scheduled for service interruption can temporarily avoid disconnection by providing the village with a medical certification form certifying the customer's health condition. Upon receipt of this form, the village will delay service disconnection for 30 days, providing the customer also contacts the Utility Office during this period to make payment arrangements.
   (D)   By providing a second form, the customer may extend the disconnection exemptions for an additional 30 days, providing a payment arrangement was scheduled during the initial 30-day period. If a customer has failed to make or has defaulted on a payment arrangement after 60 days from the initial receipt of the medical certification, then legal counsel may be sought.
   (E)   The village reserves the right to verify any and all information provided concerning a customer's illness.
(Ord. 16-15, passed 4-26-16)