(a) Members. There is hereby created a Cable Television Commission of the City of Celina, which shall consist of five (5) members appointed by the Mayor with approval of the City Council for terms of four (4) years. The initial terms shall be as follows: One (1) member for a term of one (1) year; one (1) member for a term of two (2) years; one (1) member for a term of three (3) years; and two (2) members for terms of four (4) years. All subsequent appointments shall be for terms of four (4) years. All members of the Commission shall be residents of the City of Celina. The Cable Television Commission shall have a Chairperson and a Secretary chosen by the Commission. The City Law Director shall be in attendance at Cable Television Commission meetings when determined to be necessary by the Mayor.
(b) Duties and Responsibilities. The Cable Television Commission shall have the following duties and responsibilities:
(1) To hear Complaints of Subscribers regarding alleged violation of the Customer Service Standards set forth in this chapter and to undertake its own investigation of a Provider’s compliance with the Customer Service Standards. The Cable Television Commission shall endeavor to informally resolve all such complaints and any violations of the Customer Service Standards discovered by its own investigation. In the event any Complaint or Commission-discovered violation is unable to be informally resolved, the Commission of the complaint or violation shall be hold a hearing with at least ten (10) days written notice to the Provider and, in the case of a complaint, the complainant. After hearing, the Commission shall make findings and conclusions and issue an order and/or assess a penalty if appropriate as provided in Section 721.04(g). All formal decisions of the Cable Television Commission shall be deemed final.
(2) The Cable Television Commission shall have responsibility for reviewing requests for the establishment of all cable television rates and rate changes and making recommendations for approval or disapproval to City Council. In reviewing requests by a Provider for initial rates or rate changes, the Commission may utilize City staff and/or outside professional assistance at the discretion of the Mayor. The Provider shall reimburse the City for the cost of any outside professional assistance in reviewing rate changes as set forth in Section 721.04(h)(2). After review of a rate request, the Cable Television Commission shall make a recommendation to City Council for approval or disapproval. No cable television rate shall be deemed approved or disapproved until acted upon by City Council.
(3) The Cable Commission shall have responsibility for general oversight of the Public Access Channel. In performing its responsibilities with respect to general oversight, it shall hear complaints from the general public and users of the Public Access Channel and shall attempt to informally resolve complaints with the Provider. In the event it is unable to informally resolved complaints or in the event it discovers violations of the rules governing the Public Access Channel through its own investigation or as a result of a complaint, it shall make findings and recommendations to the Mayor with copies to the Law Director, Clerk of Council and the Provider. The Cable Television Commission shall make an annual written report to City Council on the Public Access Channel within the City of Celina, which shall include rules and regulations governing the Public Access Channel and suggestions for improvements.
(c) Meetings. The Cable Television Commission shall establish a schedule of regular meetings and shall meet at such regularly scheduled meetings at least four (4) times per year. The Commission may hold special meetings to review particular complaints or rate change requests or other matters. Special meetings may be called by the Commission chairman, the Mayor, or by request of three members. The Commission, with the assistance of the Law Director, may establish its own rules to govern the conduct of its meetings.
(Ord. 9-04-0. Passed 2-23-04.)
(Ord. 9-04-0. Passed 2-23-04.)