(a) The towing or storage service shall maintain a telephone number for the purpose of receiving calls from the owners or operators of towed motor vehicles. Calls to the telephone number (i) shall be immediately answered by a person; or (ii) a call back shall be initiated, by a person, within 30 minutes of a message being left on voice mail or answering machine type device. A person with the authority and ability to release the motor vehicle shall respond to the location of the vehicle within two hours of a request for release being made during a phone call or by voice mail or answering machine message; unless (i) the request for release is made between the hours of 12:00 a.m. and 6:00 a.m. and (ii) the motor vehicle was towed more than two hours before the request for release was made, in which case a person with the authority and ability to release the motor vehicle shall respond to the location of the vehicle at or before 8:00 a.m.
(b) The towing or storage service shall provide a receipt for each payment at the time the payment is made. Each receipt shall be legible and shall contain the following information:
(1) The name, address, and telephone number of the towing service.
(2) Sufficient information to allow the employee who towed the motor vehicle to be identified.
(3) A total fee with a breakdown of towing and storage fees.
(4) A clear and accurate reason for the towing and the date and time of the towing. Receipts shall not use descriptions that might cause individuals to associate private property towing with municipal action.
(c) The towing or storage service shall accept as payment for any fees related to towing regulated by this Ordinance (i) cash; and (ii) either MasterCard or Visa; and (iii) one other nationally recognized credit or debit card (such as MasterCard, Visa, American Express, Discover, or JCB).
(Ord. No. 2017-Code-03, § 1, 2-23-2017)