(a) Standard installations. Standard installation shall consist of a service not exceeding 125 aerial feet from a single point or pedestal attachment to the customer's residence. Standard installations will be performed within seven business days after an order has been placed. Service in excess of 125 aerial feet and concealed wiring shall be charged for the costs which exceed those of a standard installation. The desire of the subscriber as to the point of entry into the residence shall be observed whenever reasonably possible. Runs in building interiors shall be as unobtrusive as reasonably possible. The grantee shall use due care in the process of installation and shall repair any damage to the subscriber's property caused by said installation. Such restoration shall be completed within no more than ten business days after the damage is incurred.
(b) Deposits. The grantee shall comply with any state or federal regulations regarding interest on any deposit required by the grantee.
(c) Antennas and antenna switches. The grantee shall not, as a condition to providing cable service, require any subscriber or potential subscriber, to remove any existing antenna structures for the receipt of over-the-air television signals. The grantee shall install, upon the request of the subscriber a RF or antenna switch for a reasonable charge or a fee set by the FCC.
(d) Parental control devices. The grantee shall provide to the potential subscriber, as part of its promotional literature, information concerning the availability of a parental control device for use by a subscriber. The grantee reserves the right to require a reasonable deposit for the use of this device, as set forth in the rate schedule. The lockout device parental control capability described herein shall be made available to all subscribers requesting it beginning on the first day that any cable service is provided.
(e) Reconnection. grantee shall restore service to customers wishing restoration of service provided customer shall first satisfy any previous obligations owed, including any established reconnect fee.
(f) Free disconnection. Subscribers shall have the right to have cable service disconnected without charge unless otherwise provided by applicable law. A refund of unused service charges shall be paid to the customer within 45 days from the date of termination of service.
(g) Delinquent accounts. grantee shall use its best efforts to collect on delinquent subscriber accounts. At the grantee's option, service will not be disconnected if a delinquent customer agrees at any time to be placed on a regular payment plan to clear the account. In all cases, the grantee shall provide the customer with at least ten business days written notice prior to disconnection.
(Ord. No. 04-009, § 6-42, 8-26-2004)