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A. On the suspension of an alarm registration, a person whose alarm registration has been suspended may obtain reinstatement of the registration by the Alarm Administrator if the person:
1. Pays a reinstatement fee as established by resolution of the City Council;
2. Pays, or otherwise resolves, all outstanding fees, fines, and other charges;
3. Submits a written notice from an alarm installation company stating that the alarm system has been inspected and repaired (if necessary) by the alarm installation company;
4. The alarm user successfully completes an alarm user awareness class and test.
B. The Police Department shall reinstate its response to an alarm site as soon as is practicable after receiving notice of reinstatement from the Alarm Administrator. The alarm user and monitoring company shall take notice that the alarm site has been officially reinstated only after receiving notice from the Alarm Administrator of that fact. It shall be the responsibility of the alarm user to verify that his, her, or its registration status and future police response has been properly restored.
(Ord. 1479, passed 5-16-2018)
A. The Police Chief or designee may suspend police response to an alarm dispatch request from an alarm installation company or monitoring company if it is determined that:
1. There is a violation of this chapter by the alarm installation company or monitoring company and the condition causing the violation has not been corrected; and/or
2. The alarm installation company or monitoring company has failed to pay any fee, fine, or other charge assessed under this section, more than 60 days after the fee, fine, or other charge is due.
B. The Police Department may not respond to any alarm dispatch request where the alarm installation company or monitoring company who installed or monitors that alarm has failed to comply with any licensing requirements or failed to maintain a valid copy of any required alarm company operators license.
C. A suspension of police response made pursuant to this division is subject to the appeal process provided for within this chapter. In addition, the Alarm Administrator has the ability to accept a workable solution from the affected party prior to an appeal. The affected party has 60 days after the written notice of suspension before police response is suspended to its alarm customers.
D. The Alarm Administrator shall notify all known alarm users subscribing to an alarm installation company or an alarm monitoring company that the Police Department has suspended response to the company’s alarm dispatch requests.
E. The city shall assess the alarm installation company or monitoring company a reinstatement fee in an amount established by resolution of the City Council. In addition, if the Alarm Administrator has incurred costs in notifying alarm users by mail of the suspension of their alarm installation company or monitoring company, reimbursement to the city of those costs shall be a condition of reinstatement.
(Ord. 1479, passed 5-16-2018)
A. Subject to the suspension provisions in § 8.20.130 above and the discretion discussed in § 8.20.190 below, the Police Department at its discretion will respond to all “in progress” robbery, panic or burglar alarms as promptly as possible, taking into account pending calls for service and any policy establishing priority of dispatched calls following notification of the receipt of the alarm from the monitoring company. Police supervisors may, in their discretion, cancel a police response to any or all alarms based on weather or other factors affecting police service needs.
B. The Police Chief or his or her designee may re-prioritize assignment of burglar alarms and response time at any time during a 24-hour period as may be necessary due to the service needs of the community.
(Ord. 1479, passed 5-16-2018)
All information contained in documents gathered through alarm registrations, the submission of customer lists, the alarm appeal process and records relating to alarm dispatch requests must be held in confidence by all employees of the Alarm Administrator, City of Canby and any third-party alarm administrator. Such information is proprietary and is hereby declared confidential and not a public record. Absent special circumstances, such information must not be released to the public or any person other than a law enforcement agency, third party administrator or the applicable alarm user, alarm installation company or alarm monitoring company except pursuant to court order or applicable public records law.
(Ord. 1479, passed 5-16-2018)
The issuance of alarm registrations does not create a contract between the Police Department and/or the city and any alarm user, alarm installation company or monitoring company, nor does it create a duty or obligation, either expressed or implied, on the Police Department to respond to any alarm. Any and all liability and consequential damage resulting from the failure of the Police Department to respond to an alarm dispatch request is hereby disclaimed and full governmental immunity as provided by law is retained. By applying for an alarm registration, the alarm user acknowledges that the Police Department response is influenced by the availability of officers, priority of calls, traffic conditions, weather conditions, emergency conditions, staffing levels, prior response history and administrative actions.
(Ord. 1479, passed 5-16-2018)