(A) Trip charges.
(1) For purpose of this section, a TRIP CHARGE shall be the amount charged by the town each time a utility employee, with respect to a water or electric customer, connects or disconnects service, either at the customer’s request, because of non-payment of amounts due, or noncompliance with other utility rules or policies.
(2) The normal trip charge is $20. Utility service visits occurring between the hours of 8:30 a.m. and 3:00 p.m., irrespective of the reason, will be charged the normal trip charge.
(3) An after-hours trip charge, in the amount of $75, will be charged to customers who request the town provide utility service at their home or business after-hours. AFTER-HOURS shall mean:
(a) Monday through Friday prior to 8:30 a.m. or after 3:00 p.m.;
(b) Between 3:00 p.m. on any Friday and 8:30 a.m. on the following Monday; or
(c) During any time town utility employees are off-duty during a holiday recognized by the town.
(4) A customer who needs service, no matter the time, because of conditions or failures attributable to the town’s systems or facilities will not be charged a trip charge.
(5) When circumstances require or allow water and electric service to be discontinued or re-established at the same time (in the same trip), the town will only charge one trip charge.
(B) Reconnection fees. A customer whose electric service is discontinued because of non-payment, in addition to the applicable trip charge, will be charged a reconnection fee in the amount of $10 to reimburse the town’s administrative costs related to non-payment.
(Ord. 1998-2, passed 1-13-1998; Am. Ord. 2009-13, passed 7-16-2009; Am. Ord. 2009-14, passed 10-15-2009; Am. Ord. 2010-10, passed 9-30-2010; Am. Ord. 2018-2, passed 6-12-2018; Am. Ord. 2022-2, passed 4-12-2022)