(A) Any customer may request a face-to-face conference before the City Administrator, or his or her designee, to consider entering into a promissory agreement that identifies certain terms and conditions of a payment plan that would cause a utility account to be made current. The City Administrator, or his or her designee, is hereby authorized to enter into a written promissory agreement for only the current month's city utility bill on a case-by-case basis for city utility customers.
(B) All promissory agreements must adhere to the following conditions and/or stipulations.
(1) No promissory agreement will be accepted unless it is presented with a payment of not less than 50% of the total amount past due, including all late charges and/or service charges.
(2) The customer must request and sign the promissory agreement in writing and in person. No promissory agreements will be granted if received by telephone, e-mail, night deposit, mail, or facsimile. Additionally, no promissory agreement will be granted unless it has been signed by the City Administrator, or his or her designee.
(3) The payment terms of all promissory agreements shall not exceed 10 days from the date of request, and shall not extend past the due date of the next billing cycle. This date shall become known as the promise date, and will serve as the new disconnect date. This postponement does not reinitiate the disconnection procedure, but rather, is the final date that payment may be made or service will be disconnected immediately.
(4) Only one promissory agreement will be allowed per account per billing cycle, and no modifications and/or extensions will be allowed after a promissory agreement has been signed.
(5) Any payment, including down payment or deferred payments, made by check that is returned for non-sufficient funds, will result in immediate disconnection of utility service. The customer must pay the entire past due balance, as well as all applicable service charges, stated in § 50.14, before service will be restored.
(Ord. 780, passed 11-6-2008; Ord. 803, passed 2-11-2010; Ord. 921, passed 5-11-2017)