(A) A customer may request a face-to-face conference regarding any dispute over a proposed disconnection of service before the City Administrator, or his or her designee, to hear such matters. The City Administrator, or his or her designee, is hereby authorized to waive charges and fees that occur after the due date on the current month’s city utility bill on a case-by-case basis for city utility customers whose principal income is from one of the following sources received on a once per month basis; Social Security, retirement plan, disability income, or state or federal assistance programs. Person desiring waiver of the monthly charges and fees must provide appropriate documentation of principal income.
(B) A customer may request a face-to-face conference before the City Administrator, or his or her designee, to consider a payment plan that would cause a utility account to be made current. The City Administrator, or his or her designee, is hereby authorized to enter into a promissory agreement for the current month’s city utility bill on a case-by-case basis for city utility customers whose principal income is from one of the following sources received on a once per month basis; Social Security, retirement plan, disability income, or state or federal assistance programs. A customer that desires to enter into a promissory agreement for the current month’s city utility bill must provide appropriate documentation of principal income and/or hardship. If a customer fails to make good on any term and/or condition contained within the promissory agreement, the customer’s utility services may be disconnected immediately.
(Ord. 780, passed 11-6-2008; Ord. 803, passed 2-11-2010; Ord. 921, passed 5-11-2017)