(a) Not install a device that activates a
by the depression of a single-action non-recessed button at
within the city;
(b) Not install any panic or
(c) Not install any silent burglary alarm
system at alarm sites
within the city;
(d) Not install any burglary control panel failing to meet Security Industry Association standards with false alarm
prevention feature programmed to the factory default;
(e) Complete an alarm verification process
for all residential alarm signals prior to requesting a response by the Police Department;
(f) Complete an alarm verification process
for all commercial burglary alarm
signals prior to requesting a response by the Police Department;
(g) Maintain a current record, that includes: the names of alarm users
serviced by the company; the addresses of the protected properties; the type of alarm system
, the original installation date and subsequent modifications, if any for each protected property; a record of the date and time of alarm dispatch requests
to each protected property; and provide this record to the Alarm Administrator upon request.
(h) Provide each of its alarm system
users with: operating instructions for their alarm system
, including an explanation of the company’s alarm verification process
; a telephone number to call for assistance in operating the system; and a summary of the provisions of this Division A relating to penalties for false alarms
and the possibility of no police response to alarm systems
experiencing excessive false alarms
;
(i) Work cooperatively with the alarm system
user and the Alarm Administrator
to determine the cause of any false alarm
and to prevent recurrences; and
(j) Establish a training period during the first seven days following the installation of any burglary alarm
system during which the alarm user
will be trained on the proper use of the system and during which no request for an immediate dispatch of police personnel will be made by the alarm company
without independent factual support.
Violation of any of these duties will be subject to a civil penalty for each separate violation as set forth in City Code Appendix A.