§ 14.144 DUTIES OF ALARM COMPANY.
    shall:
   (a)   Not install a device that activates a by the depression of a single-action non-recessed button at within the city;
   (b)   Not install any panic or in residential sites that activates a silent alarm signal by alteration of the last digit of the normal arm/disarm code at within the city;
   (c)   Not install any silent system at within the city;
   (d)   Not install any burglary control panel failing to meet Security Industry Association standards with prevention feature programmed to the factory default;
   (e)   Complete an for all residential alarm signals prior to requesting a response by the Police Department;
   (f)   Complete an for all commercial signals prior to requesting a response by the Police Department;
   (g)   Maintain a current record, that includes: the names of serviced by the company; the addresses of the protected properties; the type of , the original installation date and subsequent modifications, if any for each protected property; a record of the date and time of to each protected property; and provide this record to the Alarm Administrator upon request.
   (h)   Provide each of its users with: operating instructions for their , including an explanation of the company’s ; a telephone number to call for assistance in operating the system; and a summary of the provisions of this Division A relating to penalties for and the possibility of no police response to experiencing excessive ;
   (i)   Work cooperatively with the user and the to determine the cause of any and to prevent recurrences; and
   (j)   Establish a training period during the first seven days following the installation of any system during which the will be trained on the proper use of the system and during which no request for an immediate dispatch of police personnel will be made by the without independent factual support.
   Violation of any of these duties will be subject to a civil penalty for each separate violation as set forth in City Code Appendix A.
(1958 Code, § 137.07) (Ord. 70-6, passed 2-3-1970; recodified by Ord. 95-13, passed 8-7-1995; Ord. 2000-33, passed 12-18-2000; Ord. 2024-18, passed 7-22-2024)