A. Administrative guidelines, rules, and regulations. The Village Administrator may promulgate reasonable administrative guidelines, rules, and regulations to implement and enforce the provisions of this chapter. Any person operating or advertising a residential dwelling rental unit who fails to follow any rules or regulations established pursuant to this section is in violation of this chapter.
B. Delegation of administrative responsibilities. The Village Administrator may designate one or more employees to:
1. Manage the licensing and license renewal process for residential dwelling rental units.
2. Educate residential dwelling unit rental licensees, operators, prospective operators, and the general public about the Village's Residential rental regulations and the responsibilities of license holders.
3. Serve as a liaison with host platform providers.
4. Monitor residential rental uses for compliance with regulations.
5. Coordinate enforcement of regulations and responses to violations.
6. Serve as a point of contact for persons to file complaints about residential dwelling rental units or otherwise seek information regarding residential dwelling rental unit operations.
7. Carry out other administrative responsibilities necessary for fulfilling the provisions of this chapter.
C. Use of outside contractors. Notwithstanding the foregoing, the Village Administrator may delegate any of the administrative responsibilities described in this section to an outside contractor, subject to the approval of a contract in compliance with Village requirements.
D. Complaint response procedures. If a complaint about a residential dwelling rental unit appears to involve an actual or potential violation of the provisions of this article, the person or persons designated to receive complaints shall:
1. Investigate the complaint and take appropriate measures to resolve it, or:
a. Forward the complaint to the appropriate staff member, person, department, or agency for investigation and/or direct the complainant to the appropriate staff member, person, department, or agency.
b. Maintain contact as needed with the appropriate staff member, person, department, or agency to determine the status of the complaint and how the complaint was resolved.
2. Maintain contact with the complainant, if requested by the complainant, to advise of the actions taken in response to the complaint.
3. Maintain records of complaints for each residential dwelling rental unit for the three preceding years.
4. Provide the Village Administrator a monthly report summarizing the status of pending complaints and the resolution of complaints that have been closed since the previous report. (Ord. 2020-36, 12-14-2020)