(A) If a customer or the City's Utility Department document that an error has been made in utility billing, the City Treasurer's Office may either bill the customer for the underpayment or credit or refund the overpayment to future utility bills. Adjustments to such utility bills shall be limited to a period of three years.
(B) No penalty or interest will be charged for either overpayment or underpayment of a utility bill.
(C) A courtesy adjustment may be granted to a customer that wishes relief for a water and/or sewer bill due to leaks in the customer's water system. The customer shall document the basis of their claim, show that the leak has been repaired and submit such claim to the City. Staff shall review the claim and determine any adjustment to be given. The criteria for the adjustment will occur when consumption exceeds 50% of normal usage. The courtesy adjustment may be made for a period not to exceed two months of water /sewer use. Any adjustment may consider consumption in excess of the average of the highest three month period during the previous 12-month period. Any refund found to be due the customer will be credited to the next water/sewer bill. More than one courtesy adjustment per year should not be expected.
(Ord. 502-12-02, passed 12-16-02; Am. Ord. 573-10-06, passed 10-2-06)