(A) All customers will be billed monthly. Billing dates for groups of accounts shall be as deemed appropriate by the CFO or officer in charge of billing. Billing dates shall be on or near the first, seventh, fifteenth, or twenty-first of each month. Each bill shall show the charge for each of the services on that account. All bills shall be paid by the due date shown on such bills and all bills not paid by such time shall be subject to discontinuance of any or all services. One late or delinquent notice shall be rendered after the due date for each unpaid bill and shall give the customer notice that service may be disconnected on the tenth day after the notice is rendered. A late fee of 5% of the unpaid charges or $3.50, whichever is the greater, shall be added to the account and shall be paid by the specified disconnect date.
(B) All payments to accounts are applied proportionately to the service charges rendered, unless a customer, in writing to the CFO, specifies that the payment is for particular service. All payments may be applied to past due charges first and then current charges.
(C) If payment of the account balance is not received by the city by the disconnect date, any and/or all services may be disconnected, provided however that if only cable service is unpaid, no other service shall be disconnected and provided that if a particular service is paid in full, that service cannot be disconnected. A disconnect fee will be charged to each account disconnected. That fee will be $25 for customer accounts within the Bardstown city limits or S40 for all other customers. The fee will be charged for each truck roll to that house to disconnect a specific service. The city shall charge only a $10 disconnect fee if the only service disconnected is Internet and if that disconnect is done from the office.
(D) Reconnection of service shall be made only after payment of all current and past-due bills and account balances and after the customer requests a reconnect. Reconnection of service will be performed as staff’s work schedules permit, typically next business day for water or electric and three business days for cable. Reconnection of Internet disconnected from the office will be made during office hours on the day payment is received and reconnection is requested.
(Ord. B2015-07, passed 4-28-15)