(a) Where village water and/or sewer service is available, the village shall run a service line from its distribution line or collection line to the property to be served.
(b) The village may install its water meter or sewer tap at the property line or, at the village's option, on the consumer's property, or in a location mutually agreed upon.
(c) The village does not assume the responsibility of inspecting piping or apparatus on the customer's property.
(d) The village reserves the right to refuse or discontinue service unless the consumer's lines or piping are installed in such a manner as to prevent cross connections, backflow, or other such problems.
(e) The village shall not be liable for damage of any kind whatsoever resulting from water or sewer service located on the consumer's premises, unless such damage results directly from negligence on the part of the village. The village shall not be responsible for any damage done by or resulting from any defect in the piping, fixtures or appliances on the consumer's premises. The village shall not be responsible for acts or negligence of third persons or forces beyond the control of the village. The village shall not be responsible for damages of any nature resulting from any interruption, cancellation, or refusal of sewer or water service.
(f) The village shall not be responsible for any leaks which may develop or occur on the premises of water and/or sewer consumers. However, regarding residential and non-residential water services, in water leak instances, the Village manager, director of public services, or the designee of either of them, may consider a discretionary adjustment up to 50% of the estimated water loss component of billed water deliveries during the month in which the water loss occurred. The consumer must request an adjustment within 60 days after the date of the bill for the month in which the incident occurred. The request must include a suitable repair invoice from a licensed plumber or, in the event the repairs are made by the owner, the repairs must be inspected and approved by the village building inspector prior to any adjustment. Adjustments may be considered for nonresidential sewer charges in the same manner as adjustments for water services but only where it can be demonstrated to the village's satisfaction that water lost did not enter the sanitary sewer system. Because the residential sewer charge is not based on water consumption, adjustments may not be considered for residential sewer charges. Only one adjustment may be considered for any given property within a 24-month period; provided, however, in the sole discretion of the Village Manager, a second adjustment within said 24-month period may be given in extenuating circumstances beyond the reasonable control of the consumer.
(g) Under normal conditions, the consumer will be notified of any anticipated interruption of service, but the village is not responsible for any failure to give or the content of any service notices.
(Ord. of 10-26-2007; Ord. No. 2011-1001, 10- 21-2011; Ord. No. 2020-0203, 2-26-2020; Ord. No. 2021-0801, § 7, 8-20-2021)