(a) Produce a television picture, whether in black and white or in color, that is un-distorted, free from ghost images and accompanied with proper sound on typical standard production television sets in good repair, and as good as the state of the art allows;
(b) Transmit signals of adequate strength to produce good pictures and good sound, at all outlets, without interfering with other electrical or electronic systems or equipment, or with television reception already in existence in the area;
(c) Provide same-day service response seven days a week for all complaints and requests for adjustments received before 12:00 noon each day. Calls received after 12:00 noon must be responded to within 24 hours. Upon failure to remedy a loss of service attributable to the cable system within 24 hours after a complaint, the company shall credit one-thirtieth of the regular monthly charge to the subscriber for each 24 hours, or fraction thereof, after the initial 24 hours, until service is restored, except to the extent that restoration of service is prevented by strike, injunction or other cause beyond the company’s control;
(d) Interrupt service for the purpose of making repairs, adjustments or installations, whenever it is necessary to do so, at such time as will cause the least amount of inconvenience to subscribers. Unless such interruption is unforeseen and immediately necessary, the company shall give reasonable notice to subscribers. Whenever the company’s system is out of service for a period of 48 hours, the company shall credit to the subscriber’s account one-thirtieth per diem of his or her monthly subscription fee. The requirements for maintenance of equipment contained in this subsection (d) shall not apply to the subscriber’s television receiver;
(e) Keep a log and file a copy thereof at the end of each quarter with the Advisory Council listing by category all complaints and trouble calls received, the number of second or subsequent calls on the same complaint, the remedial action taken, the period of time required to satisfy each reported complaint and the credit (if any) to subscribers; and
(f) Be required to interconnect its system with any other broadband communications facility operating in a reasonably nearby territory, such interconnection to be made within 60 days of a request by the township. For good cause shown, the company may request, and the township may grant, a reasonable extension of time to comply with this requirement.
(Ord. 474, passed 9-20-1978)