Pursuant to the provisions in Sections 925.02
and 925.03
, if water service to a household is disconnected or terminated, and no hearing has been requested, at the time of disconnection a “Notice of Termination of Utility Service” will be left on the property by a Village of Ashville representative. A copy of the Notice is designated hereto as Exhibit 3. If disconnection or termination is due to the consumer or customer failing to prevail in a hearing, the termination notice will not be left at the property and service will only be restored by the payment due as determined by the hearing.
If, after a copy of the Exhibit 3 disconnection notice is left on the property in a conspicuous place (at the front door if possible), the customer or consumer believes a mistake has been made and that the water service should not have been disconnected, the customer or consumer may contact the Village of Ashville. After receiving the complaint, the Village Administrator shall reconnect the water service only if he/she believes, after reasonable inquiry, that a mistake has been made as to the following:
(a) The customer/consumer has not been mailed the final termination notice; or
(b) The customer/consumer has arranged a payment plan with the Village Administrator which superseded the final termination notice.
In the case of (a) above, water service shall be reconnected and the final termination notice provided to the customer/consumer.
(Ord. 94-1. Passed 2-7-94.)