(A) The town utility company shall, upon the failure of any utility customer to timely pay their utility bill as required under § 50.15, as applicable, promptly send a notice by first class U.S. mail to the user at the address at which he or she was last billed.
(1) Said notice shall inform the customer that they may request a hearing in front of the town Utility Review Board, said hearing to occur before the twenty-eighth day of the month. The customer must request this hearing in writing by the twenty-first day of the month by submitting this written request to the office of the Utility Clerk.
(2) Said notice shall also state that the customer’s utilities will be disconnected in any of the following events:
(a) Customer has not timely requested a hearing and fails to pay his or her utility bill by the twenty-eighth day of the month;
(b) Customer requests a hearing, but fails to appear and fails to pay his or her utility bill by the twenty-eighth day of the month; or
(c) Customer requests a hearing and attends, but fails to abide by any and all terms and conditions as specified at the hearing by the Utility Review Board.
(B) The utility company shall promptly disconnect the customer’s utilities on the twenty-ninth day of the month upon occurrence of any of the above events.
(C) The Utility Review Board shall be composed of the Utility Superintendent (or his or her representative), a member of the Town Council, and a representative of the Utility Clerk’s office. The Utility Review Board shall hear and determine issues of customer complaints regarding billing, and customer hardships regarding payment of their utility bill. The decision of the Utility Review Board shall be final and binding on the customer and the utility company. It is the customer’s responsibility to ensure that the town utility company has a valid mailing address for the customer, and to contact the town utility company for balance notification or a duplicate bill or notice should it not arrive in the mail.
(1996 Code, § 103.04) (Ord. 2016-2, passed 3-2-2016)