(A) The Alarm Administrator shall:
(1) Designate the manner and form of alarm dispatch requests and the telephone numbers and/or communication process that are to be used for such requests; and
(2) Establish a procedure to accept cancellation of alarm dispatch requests.
(B) The Alarm Administrator shall establish a procedure to acquire and record information on alarm dispatch requests.
(C) The Alarm Administrator shall establish and implement a procedure to notify the alarm user of a false alarm. The notice shall include the following:
(1) The date and time of an officer’s response to the false alarm; and
(2) Any false alarm fine incurred.
(D) The Alarm Administrator may require that a conference be held with an alarm user and the alarm installation company or monitoring company responsible for repairing or monitoring of the alarm system to review the circumstances of each false alarm. The conference may be held in person or through a conference telephone call, at the Alarm Administrator’s discretion. Failure to participate may result in suspension of the alarm registration, as indicated by the facts of the case.
(E) The Alarm Administrator may establish an alarm user awareness class. The Alarm Administrator may request the assistance of associations, alarm companies and law enforcement agencies in developing and implementing the class. The class shall inform alarm users of the alarm ordinance; problems created by false alarms and teach alarm users how to avoid creating false alarms.
(F) If a false robbery, holdup or panic alarm has occurred and the alarm was triggered using a single action, non-recessed device, the Alarm Administrator may consider a waiver or partial waiver of the false alarm fine, if action is taken by the alarm user to remove or replace the single action, non-recessed device.
(G) The Alarm Administrator shall make a copy of this chapter and/or an ordinance summary sheet available to each alarm user.
(H) The Alarm Administrator may use electronic means to communicate with alarm users, alarm installation companies and monitoring companies when applicable or when requested by the recipient and at the Alarm Administrator’s discretion.
(Ord. 2161-C-S, passed 2-26-19)