(a) Contents of notice to subscribers. Promptly after a subscriber is connected or reconnected to a cable system and at least once annually afterwards, a franchisee shall provide each subscriber with written information concerning:
(1) the procedures for making inquiries or complaints, including the name, address, local telephone number, and e-mail address of the franchisee's employee or agent to whom inquiries or complaints are to be addressed;
(2) the County official responsible for regulating the franchise, including the name, telephone number, and e-mail address of the official; and
(3) the franchisee's business hours, legal holidays, and procedures for responding to inquiries after normal business hours.
(b) Notification of changes. A franchisee shall provide to all subscribers at least 30 days' written notice before the implementation of any change in rates, programming services, business hours, legal holidays, or procedures for responding to inquiries after normal business hours, unless such change is beyond the control of the franchisee, in which case the franchisee shall provide the maximum possible notice up to the 30 days specified herein. Unless waived by the Information Technology Officer, the franchisee shall provide to the Information Technology Officer at least five business days before issuing the subscriber notice the matters to be contained in the subscriber notice and the text of the subscriber notice. If the text of the subscriber notice is not available at least five business days before issuance of the subscriber notice, it shall be provided to the Information Technology Officer as soon as it is available.
(c) Copies submitted to County. A franchisee shall file copies of all notices provided to subscribers with the Information Technology Officer.
(Bill No. 54-06)