§ 10-8-106. Overall quality of customer service.

(a) County evaluation. At any time, the Information Technology Officer may evaluate the overall quality of customer service provided by a franchisee to subscribers.

(b) Inadequate customer service. If the Information Technology Officer determines that customer service quality fails to meet applicable standards, the Officer may order a franchisee to cure the inadequacies within a reasonable period of time.

(Bill No. 54-06)

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