(A) An accurate and comprehensive file shall be kept by grantee of any and all written complaints, inquiries, or requests for service or repairs regarding the cable system. This file and the records contained therein shall be open to the public during normal business hours and individuals shall be allowed to inspect their own files.
(B) Records of grantee's actions in response to all complaints or inquiries which result in a service call shall be entered into a data base, or "log". For each complaint or request for service or repairs ("complaint"), the log shall list the date the complaint was made, identify the subscriber who made the complaint, describe the nature of the complaint, and identify the time and nature of the action taken by grantee in response to the complaint. A separate log shall identify system outages. All such records shall be maintained for a period of three years, and shall be available for inspection in accordance with § 4.04.902. Summaries of all records identified in this section be available monthly and delivered quarterly to the City Manager or his designated representative.
(Ord. 4315, passed 11-12-96)