(A) Grantee shall demonstrate compliance with all of the standards contained in (or referenced by) § 4.04.602 by providing quarterly customer service reports to the city. The reports shall provide the following information:
(1) Volume of phone calls received by the customer service department.
(2) Percentage of time trunk lines were busy, and the abandonment rate.
(3) Average time to complete out-of-service calls, and all other service calls.
(4) Average time to complete new installations.
(5) Detailed customer complaint and outage reports.
(B) Grantee shall maintain a written log or an equivalent stored in computer memory and capable of access and reproduction, for three years indicating the time and date of all service interruptions, requests for cable service or repairs, and responses to request for cable service or repairs.
(Ord. 4315, passed 11-12-96)