(A) On morning after the mid-month due date, after checking the night deposit box and online payments, the office of the Albany Clerk-Treasurer or designates will prepare a list of all accounts delinquent for the month. NOTE: A utility customer may ask for an extension under provisions listed in division (E) below.
(B) The office of the Albany Clerk-Treasurer shall impose a 10% penalty on all delinquent amounts except for garbage.
(C) On the morning after the last day of the month, after checking the night deposit box and online payments, the office of the Albany Clerk-Treasurer or designates will prepare a list of all accounts delinquent for the month and a shut off list will be generated.
(D) The office of the Albany Clerk-Treasurer shall impose a $35 disconnect fee on accounts added to the disconnect list for non-payment. This fee shall be imposed at the time the list is prepared regardless of whether the water is disconnected or not. See division (G) below for residences that have sewage only.
(E) A town utility customer who does not believe he or she can pay his or her utility bill when due may seek additional time for payment. The request for additional time for payment of the utility bill must be made before the Town Council of Albany, Indiana during a regularly scheduled Town Council meeting or by contacting the Clerk-Treasurer if attendance at a Council meeting is not possible.
(F) If a town utility customer does not seek additional time for payment of the utility bill, or is not granted additional time for payment, the town will disconnect the water service to his or her residence or business. This disconnect will take place during normal business hours of the Albany Municipal Office.
(G) If it is necessary to disconnect a Sanitary Sewer Utility for non-payment, the reconnection fee will consist of the actual cost of material and labor.
(H) In order to reinstate the services, a utility customer of the town must pay his or her town utility account in full, including a reconnect fee and penalties. After the unpaid utility account and reconnect fee has been paid, the Town Utility workers will reinstate the services. This reinstatement of services shall take place during normal business hours at the Albany Municipal Office. If payment is received by noon, service will be reinstated that day by the end of business hours. If payment is received after noon, the service may not be reinstated until the next working day.
(Ord. 2009-11, passed 9-14-09; Am. Ord. 2011-3, passed 4-11-11; Am. Ord. 2011-11, passed 8-5-11; Am. Ord. 2019-18, passed 11-25-19)