(A) Corrections. Whenever the correctness of any bill for water or sewer service is questioned, the Utility Division will cause an investigation to be made, provided the request for the investigation is made before the bill becomes delinquent. Any adjustment in the billing shall be authorized by the Utility Superintendent when shown to be proper.
(B) Meter accuracy. When the accuracy of a water meter is in question by the customer, the Utility Division, upon request, shall cause an official test to be made in accordance with procedures set forth in the utility regulations.
(C) Adjustment of bills for meter errors.
(1) Fast meters. When, as a result of any test, a meter is found to be more than two percent fast, the city will render a corrected bill for the period in which the meter was in use, not exceeding six months, unless it can be shown that the error occurred on a date which can be fixed, in which case the overcharge will be corrected to that date.
(2) Slow meters. When, as a result of any test, a meter is found to be more than two percent slow, the city will render a corrected bill for the period in which the meter was in use, not exceeding six months, unless it can be shown that the error occurred on a date which can be fixed, in which case the billings may be corrected to that date.
(D) Special meter readings. The Utility Division will make special meter readings at the request of the customer for a fee of $2.50; however, if such special reading discloses that the meter reading was in error, no charge will be made.
('80 Code, § 31-117) (Ord. 1899, passed 1-16-80)