4.20.128.42.1. Upon request, a franchisee shall report to the city on a quarterly basis regarding its compliance with the customer service standards. A report form shall be developed in consultation between the cable administrator and a franchisee that will provide the detail necessary to monitor franchisee's compliance with these standards, and such report shall include, but not be limited to, a summary of subscriber complaints by type of complaint in accordance with this section. A franchisee shall comply with all procedures established by the city and the franchisee regarding the handling of all complaints received directly by the cable administrator from city residents regarding cable system service. (Ord. 205 § 3, 2001)