4.20.128.41 Information provided to subscribers by telephone.

Customer service representatives shall be kept fully informed of subscriber options for service, and shall be required to advise subscribers of those options where reasonably appropriate, when subscribers telephone or otherwise contact franchisee’s customer service representatives, including, but not limited to, the following:

   4.20.128.41.1.   Advising subscribers, whenever applicable, that they may either schedule converter boxes for at-home pickup or exchange by franchisee's personnel or may themselves bring converter boxes to the franchisee's business office located in the city;

   4.20.128.41.2.   Advising subscribers, whenever applicable, that programming promotions are currently being, or may be within a week, offered at discounted rates or prices; and

   4.20.128.41.3.   Advising subscribers, whenever applicable, that known or planned service outages may affect subscribers' cable reception, provided, however, that in lieu of this franchisee may use a character generator to disclose such information on an appropriate and convenient channel. (Ord. 205 § 3, 2001)