4.20.128.40 Billing procedures.

   4.20.128.40.1.   The franchisee shall bill all subscribers to its cable services in a uniform, nondiscriminatory manner, regardless of the subscriber's level of service. In no case shall any subscriber be required (i) to pay for services more than thirty (30) days in advance of the start of the period of service for which the subscriber is being billed or (ii) to pay for more than thirty (30) days of such services at any one time, provided, however, that the subscriber may be required to pay for more than thirty (30) days of service if the account is or has been past due. The franchisee shall clearly disclose on the billing statement both the date on which the payment is due and the date on which a penalty may begin to accrue if payment has not been received. There shall be a minimum of fifteen (15) days from the date of the postmark on billing statements to the payment due date, and there shall be a minimum of forty-five (45) days from the date of the postmark on the first billing statement to the imposition of a late fee.

   4.20.128.40.2.   The franchisee shall provide all subscribers with an itemized monthly bill that contains, at a minimum, the following information:

   4.20.128.40.2.1.   A list of each service or package received for that billing period showing individual charges for the lowest basic tier, satellite tier, each pay-per-view usage, each premium service subscribed to on an a la carte or package basis, and each remote control or other devices;

   4.20.128.40.2.2.   The period of time over which said services are billed;

   4.20.128.40.2.3.   The total charges due for the monthly period separate from any previous balance due;

   4.20.128.40.2.4.   A specific date by which payment is required; and

   4.20.128.40.2.5.   Specific information on complaint procedures that are available to subscribers, or a local or local and toll-free telephone number that can be called to obtain copies of franchisee's billing and complaint procedures. (Ord. 205 § 3, 2001)