Notwithstanding any other sections of the ordinance codified in this title, where the actions of a franchisee, its agent(s) or subcontractor(s) can be shown, upon a reasonable demonstration of evidence by a subscriber or the cable administrator, to have been the substantial cause for the theft, loss or damage of a converter or other electronic equipment provided for the use of a subscriber (for example, by leaving a converter or other electronic equipment unattended on a subscriber’s doorstep when delivering such converter to the subscriber), the subscriber shall have no liability with respect to such theft, loss or damage. Where the franchisee falls to retrieve a converter or other electronic equipment within seven days after a disconnection and the local office located in the city is not staffed or operated in accordance with the ordinance codified in this title or the franchise agreement, neither the city nor the subscriber shall have liability with respect to such converter or other electronic equipment nor shall a franchisee subject a subscriber to any charges in connection with the failure by the franchisee to regain such converter or other electronic equipment. (Ord. 205 § 3, 2001)