4.20.128.38   Franchisee to issue refund within 30 days after disconnection.
A franchisee shall refund to a subscriber all fees, deposits or pro-rata payments to which the subscriber is entitled within thirty (30) days following disconnection of cable service, subject to (i) an offset or credit for all outstanding obligations of the subscriber to the franchisee, including outstanding service charges, and (ii) return of all equipment provided by the franchisee in connection with the services received by the subscriber. Franchisee shall automatically provide a subscriber with a twenty dollar ($20.00) payment to the last address of record for failure to provide such a refund within said thirty (30) day period. (Ord. 205 § 3, 2001)