4.20.128.36.1. Subscribers not satisfied that their cable services have been provided as required in the franchise agreement or the ordinance codified in this title shall be encouraged to notify the franchisee, and the franchisee shall notify subscribers of the opportunity to do so in franchisee's annual notice required to be distributed to subscribers. A franchisee shall work with the subscriber to resolve the problem. Upon request and verification, franchisee shall provide a credit to service charges for each service interruption as set forth in this section.
4.20.128.36.2. Any signal interruption or service interruption of a combined duration of fifteen (15) minutes or more in any continuous twenty-four (24) hours (when normal operating conditions exist), whatever its cause, shall entitle each subscriber or subscribers affected to a automatic credit of the monthly subscriber fee prorated on a per day basis. Such credit must be applied to the first bill issued following the interruption. The only exceptions are for interruptions due to power outages which exceed the operating limits of the system's backup power supplies, acts of God or nature, or scheduled outages.
4.20.128.36.3. Any signal interruption or service interruption shall be computed from the time the franchisee receives notice from the first subscriber. In no event shall a franchisee be required to credit a subscriber's account in an amount in excess of one day's credit for each day a customer endures a service interruption. For example, a customer suffers a service interruption for five hours; this would entitle the customer to one day of credit. If there was a loss of signal during two four hour periods within the same day, the customer would still be entitled to only one day's credit. If, however, a service interruption runs into a second or more days, then one day's credit is due for each day, or part thereof, the service interruption or occurs. Failure to meet the requirements of this section will result in foreseeable damages in an amount specified in the section titled, "liquidated damages."
4.20.128.3 6.4. No credit shall be required for any service interruption which is caused by the acts or omissions of the subscriber, video, audio or other equipment of the subscriber.