4.20.128.31   Subscriber to be notified immediately of unplanned system outages.
Upon being notified of a service interruption, franchisee shall devise some reasonable method, such as an automated recording immediately to be placed on its incoming telephone lines, to advise subscribers of the nature and expected duration of the service interruption. If a recording is used, it shall also provide subscribers calling on other matters with the option of either obtaining information on such other matters through an automated response unit or choosing to speak with a live representative of franchisee including, if outside normal business hours, franchisee’s answering service. Franchisee shall, where practicable, also notify the cable administrator by telephone or facsimile as soon as such an outage is identified and promptly after it is repaired. Failure to meet the requirements of this section will result in foreseeable damages in an amount specified in the section titled, “liquidated damages.” (Ord. 205 § 3, 2001)