4.20.128.30.1. A franchisee shall notify subscribers of the expected time of visits for installations, service or other activities, and shall offer to schedule such visits either at a specific time or, at maximum, within a two-hour time block during normal business hours. Franchisee shall also schedule such visits outside of normal business hours for the express convenience of the customer. Franchisee shall offer subscribers a choice of either morning visits, afternoon visits or, if franchisee makes service calls later into the evening, visits up to the close of business. In each case, the subscriber shall be advised of the time block during which the service representative is scheduled to arrive.
4.20.128.30.2. If a subscriber requesting service on a given day cannot be scheduled within a specific time period and is advised that the franchisee's service personnel may arrive at any point during the business day, the subscriber may request the franchisee to make an appointment for service on the next business day in which such time periods are available.
4.20.128.30.3. If, under circumstances which depart from normal operating conditions, a franchisee is unable to keep a scheduled appointment, franchisee shall attempt to make prompt contact with subscriber to inform the subscriber of the delay and to reschedule the service visit at a time meeting the subscriber's convenience. (Ord. 205 § 3, 2001)