The franchisee shall maintain for one year a written record (or an equivalent stored on magnetic, electronic or optical media capable of reproduction in printed form by the franchisee) of all requests for installations and/or cable service which require a service call to a subscriber’s residence, place of business or other location, and their disposition, whether such requests are made by telephone, in writing, in person, or otherwise, including the name of the person requesting installation or service, the date and time of the request, the nature of the request, the date and time of the franchisee’s response, and a brief description of the response or the service problem reported and resolved. Said written, electronic or optical record shall be made available to the city within five working days upon receipt of notice. Failure to meet the requirements of this section will result in foreseeable damages in an amount specified in the section titled, “liquidated damages.” (Ord. 205 § 3, 2001)