4.20.128.4   Required services for disabled and hearing impaired.
   4.20.128.4.1.   A franchisee shall provide the services and facilities of the system to disabled persists to the extent set forth in the franchise agreement. At a minimum, a franchisee shall provide a remote control device (and converter if required) to those subscribers who are paraplegic or quadriplegic, and franchisee shall not charge such subscribers a fee for such devices and converters which exceeds franchisee's own costs in purchasing such devices and converters. If specified in the franchise agreement, and within a time specified therein, a franchisee shall submit to the city a plan and/or report for the disabled demonstrating how the franchisee intends to ensure the availability of its services and facilities to disabled persons. Said plan shall list, at a minimum, specified programming provided for the disabled, if any, and shall include the franchisee's facility accessibility proposal. Said plan shall be updated from time to time as necessary or as required by the city.
   4.20.128.4.2.   The franchisee shall provide information on how to obtain equipment which facilitates the reception of closed-captioned programming transmitted over the cable system to any person who requests it within five business days of the receipt of such a request. (Ord. 205 § 3, 2001)