Once every three years the franchisee, at its own expense, shall survey its subscribers to evaluate the franchisee’s performance and its subscriber programming preferences. Each survey shall be performed by a professionally qualified survey specialist independent of and not affiliated with the franchisee. The franchisee shall provide the cable administrator with a copy of the proposed survey and the identity of the survey specialist sufficiently in advance of the commencement of the survey to allow the cable administrator to review and comment upon the qualifications of the survey specialist and the adequacy of the survey instrument. The selection of the survey specialist, as well as the form and content of the survey shall be agreed upon by the cable administrator and the franchisee provided, however, that the survey shall contain at least one open-ended question (e.g., “Do you have any other complaints, problems or concerns about franchisee’s operations or service?”). The methodology and procedure of the survey shall be determined by the franchisee and may utilize either written or telephone surveys of all or a statistically reliable portion of the franchisee’s subscribers in the city. Copies of complete survey results shall be given to the cable administrator within thirty (30) days of completion of each survey. (Ord. 205 § 3, 2001)