4.20.114.8.1. Franchisee shall make service available to any subscriber within the city upon subscriber's request and at the standard connection charge if the connection requires no more than a one hundred fifty (150) foot aerial or one hundred (100) foot underground drop, measured from the demarcation point of subscriber's residence or place of business to franchisee's nearest activated coaxial distribution line, and includes one standard video outlet and standard materials.
4.20.114.8.2. If making service available requires more than a standard drop (such as a wall fish installation), franchisee may charge the subscriber (i) the standard connection charge; and (ii) an amount equal to the reasonable actual labor (including wages, benefits and payroll taxes), material and other costs incurred by franchisee for the additional facilities and work (including a reasonable allowance for overhead). In the alternative, franchisee may charge an appropriate hourly service charge for the entire installation.
4.20.114.8.3. Standard drops shall be accomplished, no less than ninety-five percent (95%) of the time measured on a quarterly basis, within seven calendar days of subscriber's requested installation date and payment under normal operating conditions; a non-standard drop shall be accomplished within thirty (30) calendar days of a subscriber's request and payment. The ability of franchisee to extend a drop within such time periods is predicated upon the assumptions that a franchisee is able to secure all necessary rights-of-way at the location of the drop upon reasonable terms and conditions, that the schedule or preferences of the person requesting the installation have not been responsible for delay, and that all applicable fees and charges have been timely paid and collected. Should franchisee or the city receive a complaint from any resident of the city that cable service was not installed for that resident within the time periods stated above, franchisee shall complete such installation within two business days after notice to franchisee of such complaint, subject to the provisions of this paragraph, and that resident shall be charged no installation fee for such installation. (Ord. 205 § 3, 2001)