A franchisee shall maintain an outage log showing the date, approximate time, location, duration, estimated or actual number of subscribers affected, type and probable cause of all head-end, trunk, or distribution line service failures due to causes other than routine testing or maintenance at reasonable times. Upon request by the city, a copy of such log showing the “reliability criteria” (below) shall be filed with the cable administrator by the tenth day of every month and shall be retained by a franchisee for a period of three years. The franchisee will design, procure, install and maintain its equipment to meet, under normal operating conditions, a monthly average system availability criteria to subscribers of 99.5% measured as follows:
100-0.5 | Power On-Outage Time |
100 | ON |
Franchisee may at any time propose a new reliability criteria standard for the city’s acceptance. The monthly average system availability criteria set forth above shall not included such outages as are caused by or attributable to failure of electrical power from an electric utility that provides electric service to the city which exceeds the operational capacity of the cable system’s backup generator and batteries. Where service interruptions or signal interruptions are the result of loss of electrical power from an electric utility and there are no backup generators or batteries or the backup generators or batteries fail to perform to their rated capacity, then the monthly average system availability criteria set forth above shall include such electrical outages. (Ord. 205 § 3, 2001)