A franchisee shall establish procedures for receiving, acting upon, and resolving subscriber complaints in conformance with the requirements of the ordinance codified in this title and the franchisee’s franchise agreement. Such procedures shall, at a minimum, contain the procedures set forth in the ordinance codified in this title. Adjustments to a subscriber’s billing statement, where appropriate, shall occur in the next statement issued to the subscriber. All complaints will be expeditiously addressed and, if reasonably possible, resolved within the requirements set forth in the ordinance codified in this title. A franchisee shall furnish a notice of such procedures to each subscriber at the time of initial subscription of the cable system, at least annually thereafter, and at anytime upon request. (Ord. 205 § 3, 2001)