4.20.103.1.1 At the cable administrator’s election, the cable administrator or designee may hear and arbitrate all disputes between any franchisee and its subscribers. The decision of the cable administrator in such dispute shall be non-binding and shall not be deemed to limit any right or remedy the franchisee or subscriber may otherwise have. The cable administrator’s decision as to a dispute between a franchisee and its subscribers may not be appealed to the council.
4.20.103.1.2 The cable administrator shall hear and decide all disputes concerning questions of fact or of the interpretation and enforcement of the ordinance codified in this title or of the agreement. The cable administrator shall put his or her decision in writing and mail a copy to the franchisee within thirty (30) days of reaching such decision. The franchisee may appeal the cable administrator’s decision to the council, on forms to be provided for that purpose by the city clerk. The franchisee shall provide the factual information and the theories supporting the franchisee’s position. The city clerk shall schedule a public hearing before the council for the purpose of hearing such appeal. Such public hearing shall be scheduled no less than thirty (30) days, nor any more than forty-five (45) days, from the date of the franchisee’s filing of its written appeal, unless there is no council meeting within such thirty (30) to forty-five (45) day period, in which case the public hearing shall be scheduled at the first regularly scheduled council meeting following the forty-five (45) day period. (Ord. 205 § 3, 2001)