“Complaint” shall mean any verbal or written allegation or assertion of dissatisfaction with the cable services, other communications services or operations of the franchisee, including but not limited to issues of signal quality and customer billing, made by a person to either the franchisee or the cable administrator, which requests or requires (i) corrective action by the franchisee to its cable services, other communications services or operations over the cable system or to the system or any portion thereof; or (ii) any subsequent investigation, research and/or service call (such as delivery or exchange of a converter box) to be undertaken by a franchisee, its employees or agents. (Ord. 205 § 3, 2001)