(a) Adjustments for Billing Errors. Subject to the provisions of division (b) of this section, the Accounts Receivable Manager and Finance Director are hereby authorized to make adjustments to utility bills for billing errors such as incorrect meter readings or incorrect service starting and/or ending dates; provided, however, that any requests for adjustments must be submitted by the customer within ninety (90) days of the due date on the utility bill for which the customer is requesting the adjustment. The process for requesting and reviewing billing adjustments due to errors shall be set forth in the Utility Billing Rules and Regulations.
(b) Water Adjustments. The City has established and maintains a real-time digital water meter monitoring system ("customer service portal") accessible by all utility customers through the internet. If accurate consumption data is available via the customer service portal, any adjustment requested pursuant to division (a) of this section shall only be considered if the customer has enrolled in leak and high usage notification through the portal. No more than two (2) water meter read adjustments in a rolling twelve (12) month period shall be granted. A maximum of three (3) months of water consumption may be written off by the Finance Director in that same rolling twelve (12) month period.
(c) Adjustments for Water Consumed Through a Temporary Meter. Customers desiring adjustments to their sanitary sewer user fees for water consumption at their property that does not result in discharge into the City sanitary sewer system (e.g., filling of swimming pools) must, prior to such water consumption, arrange for the rental of a portable hose bib meter through the Accounts Receivable & Billing Division in accordance with the provisions of Section 1030.08
(a) of this Chapter.
(Ord. 07-65. Adopted 12/27/07; Ord. 08-52. Adopted 08/14/08; Ord. 15-60. Adopted 11/24/15; Ord. 2023-38. Adopted 12/28/23; Em. Ord. 2024-01. Adopted 02/08/24; Ord. 2024-02. Adopted 02/22/24)