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The City Council shall establish the City of Xenia Mediation Services under the direction and supervision of the Law Director. In the event that a citizen of Xenia has a complaint about the implementation of any City policy, practice or ordinance by any City department, that citizen may file a complaint with the City of Xenia Mediation Services. Upon receiving a citizen complaint, Mediation Services shall act in the role of ombudsman and schedule a mediation between the complaining citizen and the City division or department head or appointed official responsible for the implementation of the City policy, practice or ordinance. A quarterly report shall be sent to the City Council summarizing the number of complaints received in that quarter, along with a summary of the outcomes of the mediations. Mediation is not a disciplinary or an adjudicatory body out of which discipline or legal orders are issued. The purpose of mediation is to provide a forum for the citizens of Xenia to present and resolve complaints concerning the operation and practices of the City and its various departments.