(a) Council designates the Mayor, Fiscal Officer, or the Village Administrator as the authorities to approve adjustments to accounts.
(b) The Utility Clerk is responsible for making changes to payments received and utility billings at the Clerk’s office.
(c) Adjustments occasionally need to be made to accounts when account has good credit history, such adjustments may be, but not limited to: relief of past due charges for death of resident (estates), vacation requests (hold bills while gone), proof of payments lost in mail, bank errors, payment errors, billing errors, sewer credit for pools or meter reading errors.
(d) In the event of any major adjustments requested by a customer, requests shall be put in writing and taken to the Woodville Village Council.
(e) Documentation of the adjustment shall be made by the Utility Clerk, authorized by the Mayor, Fiscal Officer, or Village Administrator and filed in the adjustment file.
(Ord. 17-2016. Passed 12-19-16.)