(A) In order to detect any of the red flags identified above with the opening of a new account, utility personnel will take the following steps to obtain and verify the identity of the person opening the account:
(1) Requiring certain identifying information such as name, date of birth, residential or business address, principal place of business for an entity, social security number, driver’s license, or other identification;
(2) Verifying the customer’s identity, such as by copying and reviewing a driver’s license or other identification card;
(3) Reviewing documentation showing the existence of a business entity; and
(4) Independently contacting the customer.
(B) In order to detect any of the red flags identified above for an existing covered account, utility personnel will take the following steps to monitor transactions with a covered account:
(1) Verifying the identification of customers if they request information (in person, via telephone, via facsimile, via email);
(2) Verifying the validity of request to change billing addresses; and
(3) Verifying changes in banking information given for billing and payment purposes.
(Prior Code, § 37.34) (Ord. 09-02, passed 4-20-2009)