(A) The utility may disconnect service without request by the customer:
(1) When an emergency exists;
(2) For any unauthorized use of water;
(3) For maintaining an unprotected “Cross- Connection” of a water customer’s piping to any other source of water supply or for permitting any condition to exist on or about the customer’s premises that causes or might cause contamination and/or the pollution of the utility public water supply, or any part thereof;
(4) Upon order by any authority having jurisdiction over matters of public water supply;
(5) For failure to repair any leak in the service piping or appurtenances between the service connection and the meter, or in any private fire protection system, or other unmetered facilities;
(6) For tampering or knowingly permitting tampering with any service pipe, curb stop, service valve, meter or meter seal, or any other appliance or equipment owned by the water utility;
(7) For the vacating of a premises, or abandonment of premises;
(8) For issuing a bad check or draft to the water utility;
(9) For the failure to comply with the terms of a credit agreement;
(10) For failure to pay a cash security deposit in accordance with the utility’s rules and regulations and/or date structure;
(11) For failure to pay in accordance with the rules, any water billings or other charges in connection with water utility service, other service address, or otherwise, except as noted hereafter;
(12) For failure to provide free and non- hazardous access to the premises and meter, appliances and/or other utility-owned equipment for the utility to read meters, make inspections, replacements, relocations of meters, appliances/ equipment;
(13) For failure to maintain or cause to be maintained approved meter settings, meter pits or vaults;
(14) For the installation of a new meter service pipe and appurtenances or altering or removing existing service pipe and appurtenances, including the meter, without written authority by an authorized agent of the water utility;
(15) For waste or excessive use by a customer on a special purpose unmetered rate, in excess of contract.
(B) In each case, except those arising under subsections (1), (2), (4), (5), (6), (7), (8), (9), (10), (14), and (15) of this section, the utility will issue written notice of at least five days either mailed to such customer at the address of record, or personally delivered to the customer or person on the water customer’s premises, advising the customer of the reason for the proposed termination of water service and stating that service will be discontinued if the reason continues and is uncorrected.
(C) (1) When water service to the premises has been terminated for any reason, water service will be restored only upon proper application to the utility after conditions of the notice of termination have been properly corrected and inspected by the utility, when all charges due from the customer have been settled, and when arrangements have been made to provide access to the premises during regular working hours of the utility (8:00 a.m. to 4:00 p.m.). No payments will be accepted by utility personnel in the field. A $25 charge during regular business hours, and a $40 charge after regular business hours will be due and owing before a reconnection order is issued. If the termination or restoration of service involves any excavating, the cost of such work shall be borne by the customer.
(2) Should the conditions under which service was discontinued not be corrected within 60 days, the utility shall have the right to finalize the customer’s account. In the absence of a final meter reading, the utility will render a final bill on the average of previous consumption; if arrangements are made within seven working days after or following the date of the final billing, adjustments will be made. No adjustments will be made after the expiration of the seven day period.
(3) If the utility schedules an appointment for reconnection and the customer fails to keep that appointment, an additional service charge will be added for each and every additional service call, plus any applicable hourly charges for utility personnel.
(Ord. G-91-1048, passed 2-4-91)