(a) Except for planned outages where subscribers are provided reasonable notification in advance, upon a subscriber's request Grantee shall provide not less than a one day credit for each day in which there is a period of four hours or more during which the subscriber experienced a significant impairment of cable service not attributable to any action or omission of the subscriber or to any defect in the subscriber's equipment. The credit specified herein shall be equal to one-thirtieth of the subscriber's total monthly bill for all services and equipment other than pay- per-view; provided, however, if such monthly bill includes a charge for a pay-per-view program subject to such outage or significant impairment, then the credit shall be increased by the amount of such charge.
(b) In the event of a violation of the provisions of this chapter by Grantee which results in a subscriber not receiving cable programming service or receiving only significantly impaired service, the Authority may order and direct Grantee to issue a rebate to such subscriber in an amount determined by the Authority to provide monetary relief to the subscriber substantially equal to the subscriber's unliquidated detriment or loss resulting from such violation, not to exceed the subscriber's monthly bill.
(c) Nothing in this section shall be deemed to preclude a subscriber from requesting and receiving from Grantee a rebate greater than that provided in divisions (a) and (b) of this section.
(Ord. 141. Passed 2-12-03.)