(a) Grantee shall receive approval from the Village of the form and content of any service contract to be used by Grantee prior to entering any such service contracts with subscribers, and Grantee shall make no substantive changes in the approved service contract without prior, approval of the Village. The service contract shall include, at a minimum, a schedule of all rates and charges, a description of services, instructions on the use of the system, and billing and collection practices.
(b) Grantee shall have authority to promulgate rules, regulations, terms and conditions governing the conduct of its business as shall be reasonably necessary to enable Grantee to exercise its rights and perform its obligations under this franchise and to ensure an uninterrupted service to each and all of its subscribers; provided such rules, regulations, terms and conditions are not in conflict with the provisions of the franchise agreement ordinances of the Village and laws of the state or the United States.
(c) Each subscriber shall be provided with instructions on filing complaints or otherwise obtaining information or assistance from Grantee.
(d) All items described in this section shall be provided to each new subscriber at the time a contract is entered or service begun and to all existing subscribers forthwith upon any changes therein.
(Ord. 141. Passed 2-12-03.)