(a) Throughout the term of the franchise, Grantee shall maintain books and records in accordance with normal and accepted bookkeeping and accounting practices for the cable communications industry, and allow inspection and copying of the same at reasonable times at its designated office. The books and records to be maintained by Grantee shall include the following:
(1) A record of all requests for service;
(2) A record of all subscriber or other complaints and the action taken;
(3) A file of all subscriber contracts, provided, however, that Grantee will not have to disclose subscriber records which would tend to invade subscriber privacy;
(4) Grantee policies, procedures and company rules; and
(5) Financial records, pursuant to the terms and conditions of the franchise agreement.
(b) The Village shall give Grantee at least 24 hours' notice before making inspections of any books or records of Grantee.
(c) Grantee shall file with the Village, at the time of its payment(s) of the franchise fee, the following:
(1) A financial statement, certified by Grantee as correct, showing in such detail as may be required by the Village the gross operating revenues of Grantee for the period to which the fee relates, together with all other financial information customarily contained in such statements and such other financial information as may be required by the franchise agreement;
(2) An annual certified financial statement prepared by an independent certified public accountant showing in such detail as may be required by the Village the gross operating revenues of Grantee for the period to which the annual fee relates, together with all other financial information customarily contained in such statements and such other financial information as may be required by the franchise agreement;
(3) Such other information and documents required by the franchise agreement;
(4) A statement of its current billing practices if changed from a prior filing;
(5) A copy of its current rules if changed from a prior filing;
(6) A copy of its current subscriber service contract if changed from a prior filing.
(d) The Village, its agents and representatives shall have the authority to arrange for and conduct an audit of and copy the books and records of Grantee as provided in the franchise agreement; provided, however, that all books and records so audited shall remain the sole and exclusive property of Grantee. Grantee shall first be given notice of the audit request, as provided in the franchise agreement; the description of and purpose for the audit, and the description, to the best of the Village's ability, of the books, records and documents it wishes to review.
(Ord. 141. Passed 2-12-03.)