(a) Grantee shall maintain an office in or proximate to the Village which shall be open during all usual business hours, have a listed local telephone, and be so operated that complaints and requests for repairs or adjustments may be received at any time, seven days per week.
(b) Notice of this information shall be provided to all new subscribers at time of subscription and to existing subscribers annually.
(c) All complaints by the Village, subscribers or other interested persons regarding the quality of service, equipment malfunction, billing disputes, and any other matters relative to the system, shall be investigated and responded to by a service representative of Grantee within twenty-four hours. If reasonably possible, Grantee shall promptly rectify the cause of all valid complaints.
(Ord. 141. Passed 2-12-03.)